Refund policy
What you bought
A momentum purchase is a digital promotional service that is delivered immediately: the units are applied and the listing's price, chart and market placement change within seconds of Stripe confirming the payment.
When we refund
- Duplicate or accidental charge. Refunded in full.
- Wrong listing. If you paid for the wrong ticker, contact us and we will refund or move the momentum.
- Momentum not applied. If a payment succeeded but the market did not move, that is our failure and it is refunded in full.
- Unauthorised payment. Refunded, and the account or browser may be blocked.
When we generally do not refund
Once momentum has been applied and displayed, the promotional service has been delivered. Dissatisfaction with the size of the resulting price move, the visibility gained, the traffic received, or the decay of momentum over its 72 hour half life is not grounds for a refund - all of that is described in advance on the methodology page, and projections are shown as estimates before purchase.
If you are a consumer in a jurisdiction with a statutory right of withdrawal, that right applies notwithstanding this section. Because this is a digital service delivered immediately, requesting it starts delivery at once.
What a refund does to the market
A refund withdraws the order's remaining active momentum, so the listing's price returns toward where it would have been. Historical chart snapshots are not rewritten, because a chart that silently changes its own past is worse than one that records a move that was later reversed. The refund is recorded internally for audit.
Chargebacks
A chargeback withdraws active momentum and may result in the listing being blocked from further purchases pending review. If you think a charge is wrong, contacting us first is faster than a dispute.
How to request one
Email roberto.sannazzaro@att.eu with the ticker and the approximate time of the payment. The Stripe receipt reference is helpful but not required.